What name is given to the training that helps new probation officers understand the experiences of juvenile probationers?

The training aimed at helping new probation officers understand the experiences of juvenile probationers is referred to as empathy training. This type of training is crucial in the context of probation because it equips officers with the skills to better understand and relate to the circumstances, emotions, and challenges faced by young individuals involved in the justice system.

Empathy training specifically allows probation officers to learn how to put themselves in the shoes of juvenile probationers, fostering a deeper understanding of the issues these youths face, such as family dynamics, socioeconomic challenges, and peers' influences. This understanding can lead to more effective communication and intervention strategies, ultimately aiding in the rehabilitation process.

In contrast, role-playing is a technique commonly used in various training contexts but does not specifically enhance understanding of the probationer's lived experiences. Crisis intervention training focuses more on managing acute situations and ensuring safety rather than developing empathy. Community engagement training emphasizes building relationships within the community but might not address the individualized experiences of juvenile probationers.

Therefore, empathy training stands out as the most appropriate name for the training designed to help new probation officers connect with the experiences of juvenile probationers, enhancing their capacity to offer support and guidance effectively.